Key Responsibilities:

• Schedule patient appointments, surgeries, and follow-up visits efficiently and accurately.
• Manage and coordinate the physician's calendar to optimize patient flow and minimize wait times.
• Confirm patient appointments and provide necessary instructions for upcoming visits.
• Handle patient inquiries and provide excellent customer service both in person and over the phone.
• Verify patient insurance information and ensure all necessary documentation is completed prior to appointments.
• Collaborate with medical staff to ensure smooth operations and effective communication.
• Maintain patient confidentiality and adhere to HIPAA regulations.

Qualifications:

• High school diploma or equivalent; additional education or certification in medical office administration is a plus.
• Previous experience in a medical office scheduling or administrative role preferred.
• Proficiency in scheduling software and electronic health record (EHR) systems.
• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Bilingual in English and Spanish is highly preferred.
• Knowledge of medical terminology and insurance processes.

Benefits:

• Competitive wages
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan account

Location: Miami, FL
Job Type: Full-Time

About Us

We are a patientfocused medical practice committed to delivering compassionate, efficient, and highquality care. As the first point of contact for our patients, our call operators play a vital role in creating a positive experience from the very first hello.

Position Overview

We are seeking a reliable, professional, and bilingual (English/Spanish) Call Operator to manage incoming calls for our medical practice. This role requires exceptional communication skills, attention to detail, and the ability to support patients with warmth and clarity.

Key Responsibilities

• Answer and route incoming calls promptly and professionally
• Schedule, confirm, and update patient appointments
• Provide general information about the practice, services, and policies
• Document patient messages accurately and deliver them to the appropriate staff
• Maintain confidentiality and follow HIPAA guidelines
• Assist with administrative tasks as needed

Qualifications

• Bilingual in English and Spanish (required)
• Excellent verbal communication and customer service skills
• Prior experience in a medical office or call center preferred
• Strong organizational skills and attention to detail
• Ability to multitask in a fastpaced environment
• Comfortable using scheduling software and basic computer applications

What We Offer

• Competitive pay
• Supportive team environment
• Opportunities for growth within the practice
• Training provided for the right candidate
• Paid Time Off

Key Responsibilities:

• Coordinate and schedule surgical procedures, ensuring all necessary pre-operative and post-operative appointments are arranged.
• Communicate with patients to provide detailed instructions and information regarding their surgical procedures.
• Verify patient insurance coverage and obtain necessary authorizations for surgeries.
• Collaborate with surgeons, anesthesiologists, and other medical staff to ensure all surgical logistics are managed efficiently.
• Prepare and maintain accurate surgical records and documentation.
• Ensure all surgical equipment and supplies are available and prepared for procedures.
• Handle patient inquiries and provide exceptional customer service.
• Maintain patient confidentiality and adhere to HIPAA regulations.

Qualifications:

• High school diploma or equivalent; additional education or certification in medical office administration or surgical coordination is a plus.
• Previous experience in a surgical coordination or medical office administrative role preferred.
• Proficiency in scheduling software and electronic health record (EHR) systems.
• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Bilingual in English and Spanish is highly preferred.
• Knowledge of medical terminology, surgical procedures, and insurance processes.

Benefits:

• Competitive wages
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan account

Key Responsibilities:

• Maintain and manage patient medical records in compliance with HIPAA regulations.
• Accurately input and update patient information in the electronic health record (EHR) system.
• Retrieve and prepare medical records for patient appointments and procedures.
• Ensure the confidentiality and security of patient information.
• Assist with the release of information requests and handle patient inquiries regarding their medical records.
• Collaborate with healthcare providers and administrative staff to ensure accurate and timely documentation.
• Perform regular audits of medical records to ensure accuracy and completeness.

Qualifications:

• High school diploma or equivalent; additional education or certification in medical records management is a plus.
• Previous experience in medical records or healthcare administrative role preferred.
• Proficiency in electronic health record (EHR) systems.
• Strong attention to detail and organizational skills.
• Excellent communication skills, both written and verbal.
• Bilingual in English and Spanish is highly preferred.
• Knowledge of HIPAA regulations and medical terminology.

Benefits:

• Competitive wages
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan account

We are looking for a Medical Front Desk Team Member to serve as our patients' first point of contact and manage all aspects of their medical treatment. Medical Front Desk Team Member responsibilities include registering patients, organizing appointments, and providing information about therapy, treatment, and referral options. We want to meet you if you have a knack for customer service and work experience in the medical industry.

Responsibilities

• Clean and confirm patient scheduling
• Verify patient information
• Confirm appointments
• Check-in/Check-out patients
• Reschedule/Cancel Appointments
• Explain the doctor's recommendations
• Verify patients' follow-up on doctor's recommendations
• Order patient records
• Answer phones
• Assist with patients' intake information

Skills

• Work experience as a medical front desk person, Receptionist, or similar role
• Experience with Microsoft Applications (Word, Excel, Teams)
• Ability to learn medical data entry software
• Customer service attitude
• Excellent communication and organizational skills
• Bi-lingual (English/Spanish)

We are looking for a Medical Front Desk Team Member to serve as our patients' first point of contact and manage all aspects of their medical treatment. Medical Front Desk Team Member responsibilities include registering patients, organizing appointments, and providing information about therapy, treatment, and referral options. We want to meet you if you have a knack for customer service and work experience in the medical industry.

Responsibilities

• Clean and confirm patient scheduling
• Verify patient information
• Confirm appointments
• Check-in/Check-out patients
• Reschedule/Cancel Appointments
• Explain the doctor's recommendations
• Verify patients' follow-up on doctor's recommendations
• Order patient records
• Answer phones
• Assist with patients' intake information

Skills

• Work experience as a medical front desk person, Receptionist, or similar role
• Experience with Microsoft Applications (Word, Excel, Teams)
• Ability to learn medical data entry software
• Customer service attitude
• Excellent communication and organizational skills
• Bi-lingual (English/Spanish)

We are looking for a Medical Front Desk Team Member to serve as our patients' first point of contact and manage all aspects of their medical treatment. Medical Front Desk Team Member responsibilities include registering patients, organizing appointments, and providing information about therapy, treatment, and referral options. We want to meet you if you have a knack for customer service and work experience in the medical industry.

Responsibilities

• Clean and confirm patient scheduling
• Verify patient information
• Confirm appointments
• Check-in/Check-out patients
• Reschedule/Cancel Appointments
• Explain the doctor's recommendations
• Verify patients' follow-up on doctor's recommendations
• Order patient records
• Answer phones
• Assist with patients' intake information

Skills

• Work experience as a medical front desk person, Receptionist, or similar role
• Experience with Microsoft Applications (Word, Excel, Teams)
• Ability to learn medical data entry software
• Customer service attitude
• Excellent communication and organizational skills
• Bi-lingual (English/Spanish)

Responsibilities

·         Clean and confirm patient scheduling

·         Verify patient information

·         Confirm appointments

·         Check-in/Check-out patients

·         Reschedule/Cancel Appointments

·         Explain the doctor's recommendations

·         Verify patient's follow-up on doctor's recommendations

·         Order patient records

·         Answer phones

·         Assist with patient intake information

Skills

·         Work experience as a medical assistant or similar role

·         Experience with Microsoft Applications (Word, Excel, Teams)

·         Ability to learn medical data entry software

·         Customer service attitude

·         Excellent communication and organizational skills

·         Bi-lingual (English/Spanish)

Responsibilities

·         Clean and confirm patient scheduling

·         Verify patient information

·         Confirm appointments

·         Check-in/Check-out patients

·         Reschedule/Cancel Appointments

·         Explain the doctor's recommendations

·         Verify patient's follow-up on doctor's recommendations

·         Order patient records

·         Answer phones

·         Assist with patient intake information

Skills

·         Work experience as a medical assistant or similar role

·         Experience with Microsoft Applications (Word, Excel, Teams)

·         Ability to learn medical data entry software

·         Customer service attitude

·         Excellent communication and organizational skills

·         Bi-lingual (English/Spanish)

We are looking for a Medical Assistant Team Member to serve as our patients’ first point of contact and manage all aspects of their medical treatment. Medical Assistant Team Member responsibilities include registering patients, managing appointments, and providing information about therapy, treatment, and referral options. If you have a knack for customer service and work experience in the medical industry, we’d like to meet you.

Responsibilities

·         Clean and confirm patient scheduling

·         Verify patient information

·         Confirm appointments

·         Check-in/Check-out patients

·         Reschedule/Cancel Appointments

·         Explain the doctor’s recommendations

·         Verify patients’ follow-up on doctor’s recommendations

·         Order patient records

·         Answer phones

·         Assist with patients’ intake information

Skills

·         Work experience as a medical assistant or similar role

·         Experience with Microsoft Applications (Word, Excel, Teams)

·         Ability to learn medical data entry software

·         Customer service attitude

·         Excellent communication and organizational skills

·         Bi-lingual (English/Spanish)